Lens AI Support & Help Center

Lens AI identifies everyday objects, plants, animals (including pet and dog breeds), insects, marine life, jewelry, and coins from around the world. Take a photo or choose one from your library and the app returns a name and description. The AI Encyclopedia feature goes further and generates an illustrated infographic about the subject, in one of five categories: Everything, Plants, Animals, Insects, or Marine Life.

For best results: fill the frame with the subject, use good lighting, and hold the camera steady. If a scan still fails, check your internet connection — recognition requires a network connection to work — and try again in a moment. If the problem continues, contact us with the app version and roughly what you scanned so we can look into it.

Lens AI results are generated by artificial intelligence and are for reference only — they can be wrong or out of date. Do not rely on them for medical, safety, legal, or financial decisions, such as whether a plant or mushroom is safe to eat or what a coin is worth. Always confirm important identifications with an authoritative source.

Use the text scan feature to photograph a sign, menu, label, or document, or choose an existing photo. Lens AI extracts the text from the image and translates it into your language. Clear, well-lit, in-focus text gives the most reliable result, and an internet connection is required.

Some AI features are provided by services with regional availability limits. If you see this message, please try again later or from a different network — we're actively working on wider regional coverage. This does not affect your subscription, which you can still manage or cancel as usual.

Lens AI runs on iPhone and iPad with iOS 15.0 or later. There is no Android version. The app interface is available in 17 languages: Arabic, Chinese (Simplified and Traditional), English, French, German, Hindi, Indonesian, Japanese, Korean, Malay, Portuguese, Russian, Spanish, Thai, Turkish, Ukrainian, and Vietnamese.

Lens AI is free to download, with ad-supported basic features. The optional VIP subscription removes ads and unlocks unlimited scans and premium features. On the US App Store, VIP costs $6.99 per week, $12.99 per month, or $39.99 per year, and each plan starts with a 3-day free trial. Prices vary by country; the price on the in-app purchase screen is always the one that applies.

Lens AI offers weekly, monthly, and yearly VIP plans, each starting with a 3-day free trial. You won't be charged during the trial. Unless you cancel at least 24 hours before the trial ends, your subscription renews automatically at the price shown on the purchase screen. All billing is handled securely by Apple through your App Store account — Lens AI never sees your payment details.

Subscriptions are managed entirely through Apple, not inside Lens AI. On your iPhone or iPad: open Settings → [your name] → Subscriptions, tap Lens AI, then tap Cancel Subscription. Removing the app from your device does not cancel your subscription.

Open Lens AI, go to Settings, and tap Restore Purchases. This re-links your active subscription to the app using your Apple ID. If VIP still isn't unlocked afterward, contact us with your Apple ID email (or the order/transaction ID from your purchase receipt) and we'll help sort it out.

Because purchases are processed by Apple, refunds are issued by Apple, not by Lens AI directly. Request one at reportaproblem.apple.com, or via Settings → [your name] → Subscriptions on your device. If you run into trouble with the request, reach out to us and we'll help.

No account or sign-up is required to use Lens AI. Photos you scan are processed to generate a result and are not shared with third parties for advertising purposes. See our Privacy Policy for full details on what information is processed.

Camera access is used to scan objects, plants, animals, coins, and text in real time. Photo library access is used only if you choose to identify an existing picture instead of taking a new one. You can review or change these permissions any time in Settings → Lens AI on your device.

Ads support the free features of Lens AI. Upgrading to VIP removes ads in addition to unlocking unlimited scans and premium features. You can upgrade any time from the app's home screen.

Sorry about that! Please email us with your device model, iOS version, the app version (found in Settings → About), and the steps that led to the issue. Screenshots or screen recordings help us fix it faster.